1) Q: Are you manufacturer or trading company? A: Han's Motor is a manufacturer which highly specialzed in linear motors, torque motors, motion stages, AC servo systems, which has specialized in direct drive system for 16 years. Han's Motor has also share the global marketing system of Han's Group. 2) Q: What's the lead time？ A: According to the order quantity, 7-10 days for small order and 20-25 days for the bulk order. 3) Q: What is your terms of payment ? A: Payment≤2000USD, 100% in advance. Payment≥2000USD, 30%deposit , 70%balance before shipment. 4) Q: How is the package methods? A: Inner packing foam+Middle packing carton + outer packing Polywood. 5) Q: How long is the warranty period? A: 1 year. 6) Q: When can I get the product drawing and quotation? A: We usually provide drawing and quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority. 7) Q: Could you make customization product? A: Of course, we accept customer’s special requirements to design.